FAQ

1. What does Serelle Tote sell?

Serelle Tote offers a curated collection of women’s handbags designed for elegance, practicality, and everyday confidence. Our products are selected for women who love stylish bags that are easy to carry, easy to match, and suitable for daily life, work, travel, shopping, and special occasions.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. Are your handbags suitable for everyday use?

Yes. Many of our handbags are selected for everyday convenience, comfort, and easy styling. They are suitable for work, shopping, travel, casual outings, weekends, and daily errands. Please review each product description for specific size, material, and usage details.

7. How do I choose the right handbag?

We recommend checking the product details, size, capacity, compartments, material, strap length, and style before placing your order. Choose a handbag that best fits your daily routine, personal style, and storage needs.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

9. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Serelle Tote is not responsible for packages delivered to an incorrect address provided by the customer.

10. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

11. What is your return policy?

We want you to feel confident shopping with Serelle Tote. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused and returned in their original condition with original packaging and tags when applicable.